FAQs

Frequently Asked Questions (FAQs)

1. What products do you sell?

At Luxify, we offer a curated selection of trendy, high-quality fashion and lifestyle products designed to elevate your everyday style.

2. How can I place an order?

Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details.

3. What payment methods do you accept?

We accept secure online payments including:

  • Credit/Debit Cards

  • UPI (India)

  • Net Banking

  • Cash on Delivery (if available)

4. How long does shipping take?

  • Processing Time: 1–3 business days

  • Delivery Time: 5–10 business days (may vary depending on location)

5. Do you offer free shipping?

Yes! We may offer free shipping on selected products or promotions. Keep an eye on our store for special deals.

6. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email or SMS to track your package.

7. What is your return and refund policy?

We offer a hassle-free return policy:

  • Returns accepted within 7–14 days of delivery

  • Item must be unused and in original packaging

  • Refunds are processed after inspection

8. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We’ll resolve it quickly.

9. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it. After that, it may already be processed for shipping.

10. Do you ship internationally?

Currently, we may ship to selected countries. Shipping availability will be shown at checkout.

11. How can I contact customer support?

You can reach us via:

12. Are your products high quality?

Yes, we carefully select products that balance style, durability, and affordability to give you the best value.