Return Policy

Return & Refund Policy – Luxifyrup

At Luxifyrup, we want you to love what you ordered. If something isn’t right, we’re here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • Item must be unused, unworn, and in original condition

  • Item must be in original packaging with tags

  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

We do not accept returns for:

  • Items that are used, damaged, or not in original condition

  • Sale or clearance items

  • Personal care / hygiene products (for safety reasons)

  • Customized or personalized items

3. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery

  • Provide photos or video proof

We will offer a replacement or full refund at no extra cost.

4. Return Process

To initiate a return:

  1. Email us at [your email here]

  2. Provide:

    • Order number

    • Reason for return

    • Photos (if applicable)

  3. Once approved, we will provide return instructions

⚠️ Do not send items back without approval.

5. Return Shipping

  • Customers are responsible for return shipping costs

  • We are not responsible for lost or damaged return shipments

6. Refunds

  • Refunds are processed after we receive and inspect the returned item

  • Approved refunds will be issued within 5–10 business days

  • Refund will be sent to your original payment method

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

  • If still not received, contact us at [your email]

8. Order Cancellation

  • Orders can be canceled within 24 hours of placing the order

  • After that, orders may already be processed/shipped and cannot be canceled

9. Contact Us

If you have any questions, contact us at:
📧 [your email here]